Get in Touch with L'ESTHETIQ
A question about your order, your skin, or just want to say hello? We're here for you.
Reach us anytime
Write to our customer care team — we answer within one working day.
Wondering about something?
01 Where is my order?
You'll get a tracking link by email as soon as your parcel is collected. If it hasn't moved in 48 hours, send us the order number and we'll chase the courier.
02 Which serum should I start with?
The Vitamin C Brightening Serum in the morning for dullness and dark spots, the Peptide-Powered Anti-Aging Serum for fine lines, the Exosome & Niacinamide Serum for an uneven-looking tone, and the Bioactive Prebiotics Jelly Serum for skin that feels tight or dehydrated.
03 Can I use this while pregnant?
Please check any skincare product with your doctor or midwife during pregnancy. Most product pages list the full ingredients, and we will send the list for any product on request, so you can show it to them.
04 How long will delivery take?
Orders are made to order and dispatched within 2–3 working days, then 2–4 working days within Germany, 3–7 working days across Europe, 2–5 working days in the USA (shipped from our US warehouse, no import duties) and 7–20 working days for the rest of the world.
05 Are your products suitable for sensitive skin?
Most of our formulas contain fragrance (listed as Parfum) or essential oils, so they are not the first choice for very reactive skin. The two fragrance-free options are the Exosome & Niacinamide Serum and the Hydrogel Anti-Aging Eye Patches. The Brightening Face Exfoliator contains menthol and kojic acid, so leave it out if your skin reacts easily. Patch-test anything new on your inner arm for 24 hours. Most product pages list the full ingredients, and we will send the list for any product on request.