Tell us
Email your order number within 14 days of delivery.
Returns & Refunds
How to return something
Three steps, no phone queue.
Post it back
We'll confirm the return address by email.
Refunded
Back to your original payment method within 14 days of receipt.
Returns questions
What is your returns policy?
You have a statutory 14-day right of withdrawal from the day your order arrives. Tell us within that window and send the goods back, and we refund you in full.
What if the product irritated my skin?
Stop using it and contact us. We'll look at it case by case and our team can suggest something gentler.
What if my order arrived damaged?
Send a photo and we'll replace it or refund you — no need to post anything back.
Who pays for return postage?
You cover the cost of returning the goods unless the item was faulty or wrongly supplied, in which case we cover it.
Need to start a return?
Email us your order number and we'll send a label the same day.